Returns & Exchanges

At NeoPro Cycling, we want to ensure you have the perfect fit for your next ride. If you are not completely satisfied with your purchase, you can return or exchange your gear within 30 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure items are in original, unworn condition with all tags attached and packaging intact to qualify for a full refund or exchange.

• 2.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and choose your preferred resolution.

• 3.
  Pack and Ship

  Securely package your items and attach the provided shipping label, then drop the parcel off at your nearest authorized carrier location.

• 4.
  Processing and Refund

  Once our warehouse team inspects your return, we will process your refund or ship your new exchange items within 5-7 business days.